Welcome to Tupinamba! We strive to offer you a transparent and convenient shopping experience. Below you will find important information about payment methods, shipping options and our return policy.
1. Payment methods
We offer several payment options to make your shopping experience as flexible and secure as possible. Available payment methods include:
• Credit/Debit Cards: We accept Visa, MasterCard and other major credit cards. Payments are processed securely through [Insert Payment Gateway].
• Bank transfers: You can make a direct bank transfer. Please note that orders will only be processed once payment has been received.
• Other payment methods: cash upon delivery of products.
2. Shipping Information
We offer reliable delivery services to ensure your order reaches you as quickly as possible.
Delivery options:
Standard Delivery – Tbilisi-Rustavi:
In Tbilisi and Rustavi: Delivery is free for orders over 50 GEL. Orders under 50 GEL will incur an additional 8 GEL courier fee.
Outside of Tbilisi-Rustavi: Delivery is made via postal service, and the recipient will receive the order within the next 2 business days. The transportation fee is determined based on the order value and the delivery address.
For orders under 200 GEL, an additional 8 GEL transportation fee applies.
Delivery is free for orders over 200 GEL.
You can buy from the warehouse:
3) Monday-Friday
• From 10:00 to 17:00.
4) Saturday
• From 10:00 to 14:00
Delivery times: Orders are usually processed and shipped within business days. Please note that delivery times may vary depending on your location and delivery method chosen.
Track your order:
After confirming your order, you will receive a written confirmation by e-mail, after the order leaves the warehouse, the company will inform you in writing about the logistics details.
3. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you can return or exchange items under the following conditions:
Return Policy:
You can return your items within 48 hours of receipt.
Items must be in original condition, unused and in original packaging with all tags attached.
To initiate a return, please contact our customer service team
• tupinamgeorgia@gmail.com
• 597192909
and indicate your order number and reason for return.
Refund:
Once we receive and inspect your returned item(s), we will issue a refund within 24 hours.
Refunds will be made using the same method the buyer used when purchasing the product.
Please note that no refunds will be made unless the return request is due to a faulty or incorrectly supplied product.
Exchanges:
If you would like to exchange an item, please contact us for return details and let us know which product you would like to receive in exchange.
Exchanges are subject to product availability.
4. Contact us
If you have any questions about payment, delivery or returns, please contact our customer support team:
Email: tupinambageorgia@gmail.com
Phone: 597192909
Address: N5, Kindzmarauli St., Tbilisi
